Mrilena  Ricciardi

Mrilena Ricciardi

Mrilena Ricciardi - Formazione

1

BA Translation and Interpreting with double honors Language English and Spanish

Università degli Studi della Tuscia

da GENNAIO 2007 a GENNAIO 2011

2

Spanish language and culture advanced studies

Universidad Rey Juan Carlos

da GENNAIO 2008 a GENNAIO 2008

3

A Level applied science

Liceo Scientifico

da GENNAIO 1997 a GENNAIO 2002

4

DELE

Universidad Saint Louis

da GENNAIO 2008 a GENNAIO 0001

Mrilena Ricciardi - Esperienze

1

Consumer Affairs Representative - Reckitt Benckiser healthcare-wellbeing presso Sitel

da MARZO 2012 a OTTOBRE 2012

-Pre-sale and after sales assistance for top brand as Scholl, Durex, Fullmarks, Syndol, Marigold for the Italian and English market. -Customer service, Handling complaints along with maintaining customer satisfaction -Mediation between consumers and Italian executive department Achievements: -Best team member of the month -August 2012 -Reached highest score in each monthly monitoring report

2

Cast performer, Paralympic Cerimonies presso London 2012

da LUGLIO 2012 a SETTEMBRE 2012

3

Office Administrator presso European Deposition Services

da GENNAIO 2012 a MARZO 2012

-Planning travels, conferences and meetings -Project managing -Bookkeeping

4

Receptionist presso Lewisham Refugee and Migrant Network

da LUGLIO 2011 a MARZO 2012

-Interpersonal problem solving -Administration, handling inquires, data entry -Food parcels distribution to Refugees and Destitute

5

Teacher Italian L2; Linguistic and Cultural Mediator, presso Programma Integra NGO

da OTTOBRE 2009 a APRILE 2010

- Interpreting and Teaching Achievements: After few weeks of working I managed an entire class independently.

6

Intern- Italian Home Office presso Ministero dell'Interno

da APRILE 2009 a LUGLIO 2009

Sportello Unico per l'immigrazione is an immigration department dealing with foreign workers seasonal visa permit. -Database organization -Sensitive data management

7

Translator presso Freelance Translation

da GENNAIO 2002 a GENNAIO 2009

topics: Paleobiology, Palynology, Prehistory. Collaborated with researchers from University of Ferrara Natural Sciences Faculty and University of Bologna’s Cultural Heritage Department

8

Social worker employee presso Acli - Associazioni cristiane lavoratori italiani

da FEBBRAIO 2005 a OTTOBRE 2005

Disability pension counter, Visa & Family Reunion Office. - Back office duties and Linguistic mediation

Mrilena Ricciardi - Competenze professionali

  • Non-profits
  • Fundraising
  • Public Speaking
  • Strategic Planning
  • Microsoft Office
  • Research
  • Social Media
  • Event Planning
  • Microsoft Excel
  • Public Relations
  • Community Outreach
  • PowerPoint
  • Complaint Management
  • Customer Experience
  • interpersonal problem solving
  • Can Do Approach
  • Team-oriented
  • Project Management
  • Sensitive Information
  • Data Entry
  • Organization
  • Volunteer Management
  • Italian
  • Spanish
  • Bookkeeping
  • Translation
  • Interpreting